Privacy Policy - Real Touch Massage
1. Background
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of Real Touch Massage.

Changes to this privacy notice
This privacy notice may change from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website:

Who are we and how do you contact us and our Data Protection Officer?
Real Touch Massage is a sole proprietor sports massage business, sited in Woodham, Woking, Surrey and is the data controller of your personal data.
To contact us please call 07956-336965 or email

2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
  • Personal and contact details, such as title, full name, contact details and contact details history
  • Your date of birth, gender and/or age
  • Family members (if relevant to the service)
  • Information about your health from third parties (with your permission) such as your GP, if it relates to providing you with a better, safer service.
  • Information about your employment status, as this may be very relevant to the treatment to be provided
  • Your marital status, family, lifestyle or social circumstances, where relevant to the service (for example, the number of dependants you have or if you are a widow or widower)
  • General health and information about accidents, injuries that may have had an impact on your current health and therefore the service provided, as well as any current medical conditions that could affect the type of service provided.

3. What is the source of your personal information?
We’ll collect personal information from the following general sources:
  • From you directly, and any information from family members where you may be unable to provide enough information to enable the provision of appropriate and safe treatment for you.
  • Information generated from you during treatment.
  • Information, where necessary, from your GP (with your permission), in order to ensure safe, appropriate treatment.

4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
  • Assessing whether or not the service is appropriate for you, dependent upon the data received from verbal and physical assessments of you.
  • Updating your records (including feedback on the treatment)
  • Managing any aspect of the service to you
  • To improve the operation of the business
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • For direct marketing communications and related profiling to help us to offer you relevant service. We may send marketing to you by SMS, email or social media.
  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings.
  • To develop new services and to review and improve current services
  • To comply with legal and regulatory obligations, requirements and guidance
  • To provide insight and analysis of our customers as part of providing services, helping us improve services, or to assess or improve the operating of the business

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our services, such as:
a) Assessing whether or not to offer you the service, the price, the payment methods available
b) Managing the service you have with us
c) Updating your records

Where it is in our legitimate interests to do so, such as:
a) Managing the service to you, updating your records
b) To perform and/or test the performance of, our services and internal processes
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
f) To carry out monitoring and to keep records of our communications with you (see below)
g) For market research and analysis and developing statistics
h) For direct marketing communications and related profiling to help us to offer you relevant services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match
i) Where we need to share your personal information with people or organisations in order to comply with any legal and/or regulatory obligations

To comply with our legal obligations

With your consent or explicit consent:
a) For some direct marketing communications
b) For some of our processing of special categories of personal data such as about your health as it relates directly to this service

6. How and when can you withdraw your consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below (point 13).

7. Is your personal information transferred outside the UK or the EEA?
Your personal information will not be transferred outside the UK.

8. What should you do if your personal information changes?
Please tell us via email ( ) or by SMS on 07956-336965 so that your records can be updated which may then be taken into account when planning future treatment.

9. Do you have to provide your personal information to us?
We are unable to provide you with our services if you do not provide certain information to us, as it is vital to ensuring your health and well-being during any treatment provided. In cases where providing some personal information is optional, we’ll make this clear.

10. Do we do any monitoring involving processing of your personal information?
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
As a sole proprietor, the information is necessarily seen, read, listened to or recorded and – where necessary - kept securely by the proprietor.

11. For how long is your personal information retained by us? Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.
12. What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: You can contact us using the details below.

13. Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
You can contact us by email: ;
or by sending an SMS or phoning 07956-336965 to exercise these rights.

14. What are your marketing preferences and what do they mean?
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.

You can opt out of any email or text marketing by emailing or sending an SMS or phoning, asking to opt out of receiving marketing messages, using the details in point 13 (above).

Contact Us
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the Sole Proprietor, you can contact us by using the methods described in point 13 (above).